Digital Menu Not Updating? Try These Steps

Digital Menu Not Updating? Try These Steps

If changes you’ve made to your item lists aren’t showing on your screen, the Fire TV may be showing an older, saved (cached) copy of your menu. Most of the time, clearing the app’s cache fixes it in under a minute.

Step 1: Clear the app cache on your Amazon Fire TV Stick

Fire TV clears the cache one app at a time, so you’ll only need to do this for the menu app. There is no way to clear the entire cache for your Amazon Fire TV device at once. androidcentral

  1. Using your Fire TV remote, press the Home button.
  2. Go to Settings (the gear icon on the right side of the top menu).
  3. Select Applications.
  4. Select Manage Installed Applications.
  5. Scroll to Evergreen Digital Menus and select it.
  6. Select Clear Cache.
  7. Restart the Fire TV Stick: go to Settings > My Fire TV > Restart (or unplug the stick’s power for 10 seconds and plug it back in).
  8. Open Evergreen and check that your latest menu is showing.

Important: Select Clear Cache only, not Clear Data. Clearing data can sign you out or reset the app, which means the screen may need to be set up again.

Step 2: Still not updating? Send us your device info

If the menu still isn’t updating after clearing the cache, reply to your support ticket (or email us) with the details below so our team can investigate.

Find your Fire TV’s model and software version

  1. Press Home on your remote and go to Settings.
  2. Select My Fire TV (on some newer models this is called Device & Software).
  3. Select About.
  4. Note the following:
  • Device name / model (for example, Fire TV Stick 4K)
  • Software Version (for example, Fire OS 8.1.x.x)
  • Serial number

On the About screen, a panel on the right shows which Fire OS version the device is running under Software version, along with available storage and a few other fields. On some Fire TV models, the path is Settings, then the Device & Software tile, then About.

Find the app version

  1. Go to Settings > Applications > Manage Installed Applications.
  2. Select Evergreen Digital Menus
  3. Note the version number shown on the app’s info screen.

Check your network connection

  1. Go to Settings > Network.
  2. Note the Wi-Fi network name and whether it shows as Connected (press the Play/Pause button on your remote to check the connection status).

What to send us

Copy and fill in this list:

  • Business / location name:
  • Which screen is affected (if you have more than one):
  • Fire TV model:
  • Software version:
  • Serial number:
  • [App Name] version:
  • Wi-Fi network and connection status:
  • When you last updated the menu, and what you changed:
  • Did clearing the cache change anything? (yes / no / partly)
  • A photo of the screen showing the menu as it currently appears

A photo of the About screen works too, if that’s easier than typing everything out.

A couple of notes: Amazon’s newest sticks (2025–2026 models) run Vega OS instead of Fire OS, and Amazon’s developer docs give the path as Settings > Device > Fire TV for checking the “Software Version”, so menu names may vary slightly by model. That’s why the article mentions both “My Fire TV” and “Device & Software.”